Service Policy
"Preparation for automated laser laser welding includes creating welded joints, designing fixtures, determining machining parameters, generating machining procedures, and setting up machines. In many cases, developing the fixture is trickier than the actual design and welding the joint itself." Therefore, we provide a comprehensive service mechanism to ensure the optimization of the process and keep our customers informed of the latest developments to achieve excellent results.
Pre-sales service:
1, if you need, you can call our telephone at any time, we will provide you with technical advice and guidance, about products, prices, process parameters and application solutions, we are happy to serve you;
2, free sample testing: we will provide you with free sample testing, in order to better understand our equipment and process;
3, visit guidance: We sincerely and modestly invite you to visit the company, we hope to become your trusted fellow travelers.
In-sale service:
1, integrity and fairness: Thank you very much for your trust and support, we will be honest and fair attitude to earnestly perform the contract, we have technical engineers responsible for communication and follow-up, customize the technical solution that really suits your products;
2, quality and quantity: We will strictly implement the contract rules, and carry out multiple debugging for each equipment to comply with product standards.
After-sales service:
1, after the equipment is shipped, Huiyao laser will have technical personnel responsible for installation and commissioning, and we will do as much detailed training as possible for the technical characteristics of the equipment, the degree of operation and maintenance knowledge, so that the operator can be familiar with the performance of the equipment and the maintenance of each device;
2, free warranty period: Huiyao laser sold equipment has a one-year free warranty, lifelong maintenance. During the warranty period, if the equipment fails and parts are damaged (except for human factors and force majeure factors), our company is responsible for free repair, and the required replacement parts are provided for free (except for consumable parts). Beyond the warranty period, the maintenance fee is only charged at cost price;
3, from the date of equipment delivery, enjoy free software upgrade service for life;
4, we promise to respond to service needs within 8 hours, after-sales engineers within 24 hours a clear reply or arrive at the site of the equipment.
5, we attach importance to your every suggestion, will visit regularly, and provide technical support services at any time.
6, our service concept: rigorous attitude to provide technical services, fair, full of responsibility, always put customer needs in the first place.
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